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I learned a new term – emotional labor. Psychology Today defines it as “controlling one’s emotions to carry out the demands of one’s job”. They mention a couple of examples like a nurse who comforts a sick patient while being inundated with other demands. Or a restaurant server who has to keep a pleasant demeanor while being treated poorly by customers.
I’m bringing up emotional labor because if organizations aren’t talking about it with employees, they should be. For starters, they should talk about it during interviews. Ask candidates questions like “Tell me about a