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Many workers may soon trust AI to independently do some tasks for them, but they still want human oversight and touchpoints for certain functions, according to new data from Salesforce.
Building trust. The majority (77%) of respondents said they’ll eventually trust autonomous AI to make work easier, according to a spring Salesforce survey released on June 26. However, just 10% of the 6,000 knowledge workers surveyed in nine countries said they currently “trust AI to operate autonomously today.”
There are notable differences in who has confidence in the emerging technology. More than half (51%) of leaders who responded to the survey said