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en I worked in the hospitality industry, we encouraged employees to use the guest’s name. It makes the interaction more personal and friendly … and hopefully that leads to a better experience for the guest. But remembering names can be hard. So, we suggested a tip called the “rule of three”. When interacting with a guest, try to find three opportunities to use
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heir name. I was reminded of the rule of three while reading an article from The Wall Street Journal titled “Is Repeating Someone’s Name Charming or Creepy?” I totally get the point