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Jacqui Canney, CPO of ServiceNow, on approaching HR with a product mindset

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The HR world is small, and it gets smaller as you move up in the industry.

Jacqui Canney’s career path is a good illustration of this phenomenon. Before she became CPO at HR software company ServiceNow, Canney spent more than two decades at Accenture, where she connected with Pam Craig, the firm’s former chief financial officer, who helped her land her first C-suite role with Walmart. At Walmart, Canney got to know Bill McDermott, then CEO of SAP, who would later tap her to lead HR at ServiceNow.

Guidance from these mentors, coupled with experience at two companies that are considered incubators

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