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When Jill Smart was approached by George Shaheen, then CEO of Andersen Consulting—now Accenture—about her taking an HR role with the company in the early 2000s, she already had over 20 years of consulting experience with the firm under her belt. At the time, Andersen was outsourcing a lot of talent, and wanted to appoint a chief learning officer (CLO) to oversee training for consultants from different backgrounds who were joining the company.
Smart was hesitant to take on a new gig. She loved working with clients in financial services consulting, but a mentor who worked in the same department recommended