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A conflict between two employees can feel like a minor hiccup at first, but you might blink and find your entire workforce suddenly polarized, having taken sides on which employee’s perspectives they support. In the midst of this chaos, the leader’s conflict management skills come into play, with all eyes on how they manage to diffuse the situation and help things die down. Managing conflict as a leader is not always complicated, but regardless of the intensity of the conflict, it demands that the leader take on an active role in diffusing the situation.
Recent surveys have revealed that leaders