Author: HR Pod Father
Unlocking Customer Eminence: The Power of Personal Stories
Revolutionizing HR with Stefan Premdas
F
rom the SmartRecruiters booth at the HR Tech conference, the guys interviewed Stefan Premdas, who transitioned from a background in biomedical engineering to HR, focusing on talent operations and recruitment at various firms before joining sweetgreen. Stefan discussed the evolving HR landscape, introducing the concept of “people experience” and how his team at sweetgreen manages the entire employee lifecycle with an emphasis on integration. He highlighted sweetgreen’s approach to employee engagement and retention, leveraging automation not only to improve customer service but also to enhance recruitment efficiency and candidate experience. Stefan touched on retention strategies for recruiters, focusing on providing
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