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CVS’ use of an AI “lie detector” during the interview process has landed the company in hot water after a candidate sued them for using the AI tool without providing the option to opt out. The plaintiff took CVS Health Corporation and CVS Pharmacy, Inc. to court after he was not provided the option to refuse the use of the HireVue video interview technology or Affectiva’s artificial intelligence analysis program when he interviewed for a position with the organization in 2021.
He alleged that the use of an AI-aided lie detector by CVS went against Massachusetts law and the company