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Generative AI is being used to address many workplace issues, including conflict management. But can we rely on this technology to handle something so personal in nature? It depends on how AI is used and how the tool was trained.
While using AI for managing conflict may offer many benefits—especially for GenZers who are often described as digital natives—a half-baked strategy may backfire. Let’s discuss how companies can leverage AI in a way that maximizes its potential advantages while minimizing pitfalls.
Advantages of AI in Conflict Resolution
When it comes to the ability to detect, analyze, and offer