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W
hat’s the secret sauce behind encouraging employee productivi
ty?Treating your employees the same way you treat your customers, according to Stephan Meier, a professor of business strategy at Columbia Business School and author of The Employee Advantage: How Putting Workers First Helps Business Thri
ve.Meier shared with HR Brew what people pros can learn from his October bo
ok.This interview has been edited for length and clari
ty.What can HR pros learn from your bo
ok?Treating employees nicely, or treating them well, or putting them first, can actually be a way to create a competitive advantage…I want people to shift to see what are actually