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Honest and frequent communication is critical amid a corporate tragedy

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T

he fallout from Brian Thompson’s murder in New York City earlier this month likely extended far beyond those who knew and loved the CEO of UnitedHealthcare. Over 396,000 people work at the insurer’s parent company, UnitedHealth

Group.And when tragedy strikes a company, leaders must think about how it may affect all of their employees, regardless of the event, said Jeff Gorter, vice president of clinical crisis response at R3 Continuum, which provides mental health services to organizations dealing with disruptions. The actions may differ based on the circumstances—employees shocked over their CEO’s death may not need the same help as

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