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Linda Cohen, known as the kindness catalyst, discusses the importance of kindness in the workplace and how it can transform organizational culture. She shares her journey into this field, which began with a personal project of performing 1000 acts of kindness (mitzvahs) in memory of her father. Cohen now works with various organizations, including credit unions, senior living communities, and healthcare institutions, to implement kindness strategies and improve workplace cultures. She emphasizes the impact of small acts of kindness, the need for recognition and communication, and the benefits of creating a culture where kindness is a core value.